Privacy Policy

Antonio Teti trading as Congruity Consulting (ABN 60 317 539 680) ("we", "us", "our") operates the website congruity-consulting.com. We are committed to protecting the privacy of individuals who interact with our services.

We may collect the following personal information:

• Contact information: name, email address, phone number, company name when you fill out our booking form or contact us.
• Usage data: anonymised analytics data about how you use our website, including pages visited and general usage patterns. IP addresses are anonymised and no personal data is retained.
• Communication records: correspondence when you contact us via email or booking form.

We use personal information to:

• Respond to enquiries and schedule consultations
• Provide our consulting, training, and automation services
• Send relevant follow-up communications (only with your consent)
• Improve our website and services

We do not sell, rent, or trade your personal information to third parties.

We use Google Analytics 4 (GA4) to understand how visitors interact with our website. GA4 is configured with IP anonymisation enabled. Analytics cookies are only set with your consent, which you can manage via the cookie banner or your browser settings. You may opt out at any time by declining analytics cookies.

We use the following third-party services that may process your data:

• Cal.com: for scheduling consultations. Subject to Cal.com's privacy policy.
• Google Analytics 4: for website analytics. Subject to Google's privacy policy.
• Cloudflare Pages: for website hosting. Subject to Cloudflare's privacy policy.

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, and disclosure. These measures include:

• Secure hosting via Cloudflare Pages with HTTPS encryption on all pages
• Access to personal information is limited to authorised personnel only
• We do not store payment card information. All payments are processed through secure third-party payment processors
• Regular review of our data handling practices

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Specifically:

• Contact form submissions: retained for the duration of any engagement, plus 12 months after conclusion
• Email correspondence: retained for 24 months unless an ongoing business relationship exists
• Financial records: retained for 7 years as required by Australian tax law
• Analytics data: aggregated and anonymised. No personally identifiable information is retained in our analytics

You may request deletion of your personal data at any time by contacting us.

Under the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate, incomplete, or out-of-date information
• Request deletion of your personal information (subject to legal retention requirements)
• Withdraw consent for marketing communications at any time
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe we have handled your information improperly

We will respond to access and correction requests within 30 days.

Some of our third-party service providers (such as Cal.com, Google Analytics, and Cloudflare) may store data on servers located outside Australia, including in the United States. We take reasonable steps to ensure these providers comply with the APPs or are subject to equivalent privacy protections.

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal obligations. The "Last updated" date at the top of this page indicates when the policy was most recently revised. We encourage you to review this page periodically.

For privacy-related enquiries, access requests, or complaints, contact us at:

Antonio Teti trading as Congruity Consulting
ABN 60 317 539 680
Email: privacy@congruity-consulting.com

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.